Something to keep in mind about all these continuing bothersome calls for surveys, so called charities, so called charity pickups, toll free numbers despite asking them to remove you from their list:
Call centers have sprung up in my town that make use of the survey and the charity loophole in the Do Not Call list. They have been a headache for law enforcement, emergency services, neighboring businesses and residential areas. When I ask any patrolling officer in town about these call centers, they are quick to state their frustrations about the criminal activity that some of these call centers have brought into the area. The city police, sheriff, fire dept, code enforcement, ambulances visit on a regular basis looking for outstanding warrants, responding to crime, drug overdoses etc. I have heard from frustrated employees that work for these call centers complaining about the drug activity, vandalism of cars and neighboring businesses, break-ins and theft, drinking while on the job, smoke breaks are actually marijuana breaks, drunk driving, very dangerous driving, tons of tossed out litter of empty liquor containers, trash, food etc. Iâ€™ve even heard that the mangers are also involved in criminal activities and have even preyed on their legitimate employees who are simply trying to eek out a living on horrible wages. Also the operators are untrained in a very high turn around, poorly managed, dysfunctional sweat shop work environment.
Also realize this when you call a companiesâ€™ customer service line and get horrible service from the call center thatâ€™s been hired by the company. One time while on a call with our bankâ€™s customer service, the operator was so loopy that it required ending the call and calling again to try and get someone else to help. Think about that when you call a companiesâ€™ customer service and the conversation gets odd, off the wall and obtuse â€“ you may be talking to an operator thatâ€™s drunk or on something. After 6 months of getting a different and wrong answer to our ongoing problem each time we called our bankâ€™s call center, we gave up and closed the account.
One of my neighbors owns a call center and he requires that his operators are bonded, but I guess thereâ€™s no laws requiring this â€“ there should be. Right now in my town it seems like anybody can start up a call center and hire questionable labor and criminals for cheap without much regulation.
Reported by Bob on Thursday, 01.23.2014 @ 17:17pm. Report #9354851011
Company Calling: Connecticut