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Moorpark firm's sales tactics spark Better Business Bureau caution

By Stephanie Hoops

The Tri-County Better Business Bureau is cautioning businesses that use latex gloves to be wary of phone calls from the Rivera Medical Co. in Moorpark.

“Make your employees aware to be cautious if you get calls from anyone asking about replenishing their supplies, because what they’re trying to do is trick them into ordering merchandise,” BBB President Rick Copelan said.

No one from Rivera’s staff, including listed owner Mike Arnold, could be located for comment.

The BBB has given the company an F rating after receiving more than a dozen complaints from businesses around the nation alleging Rivera billed them for products not ordered. In many cases, the businesses received unsolicited phone calls from someone offering free trial gloves that were then shipped with $451.50 invoices, according to the BBB.

A Florida podiatrist complained to the BBB that someone from Rivera contacted his staff and misrepresented that it was the doctor’s established vendor. “They tricked our staff into OK’ing the goods, which they claimed were ready to be shipped,” the complaint read. “When we received the goods, we realized this was not our regular vendor and we did not require these goods. We called to clarify the shipment. Mr. William Baxter from Rivera (Medical) Company was very rude, unprofessional and hung up on us.”

Complaints to the BBB indicate Baxter was the “warehouse supervisor” at Rivera, but there is no warehouse at the company’s address, 530 W. Los Angeles Ave., #115-210 in Moorpark. That address belongs to The UPS Store.

A spokesman at UPS said Rivera Medical is an active box holder there.

Rivera, however, has no website, and its phone number has been disconnected.

The city of Moorpark has not issued the company a business license.

Chief Deputy District Attorney Greg Brose deals in consumer protection issues. He said he didn’t have any information about the Rivera matter but noted that in general, “when a business lists a mail-box drop as a business address, the business is frequently trying to hide its true location and may not be responsive to consumer complaints.”

Debra Henderson, procurement officer at a community clinic run by the Ninilchik Tribe in Alaska, said she gets three to four calls a year from businesses using similar tactics — trying to get her clinic to buy supplies it has not ordered and does not want. “These people know how to work the system,” she said.

After someone from Rivera got one of her employees on the phone, Henderson said, the clinic ended up with “cheap” surgical gloves and a bill for $451.50.

Henderson complained to the BBB and hasn’t heard from Rivera since. Now her clinic has implemented a policy that requires all suppliers to speak directly with her.

Accounting departments should be on the lookout, recommends Cortney Cotter, an administrative staff member at a family practice in Sacramento that complained to the BBB about Rivera.

Cotter believes Rivera was hoping her accounting department would blindly pay $163 for a dozen boxes of gloves the practice would normally get at a fraction of the cost. Cotter and other staff members investigated and did not pay, but she was surprised to see in the complaints to the BBB that some medical offices did pay before realizing something wasn’t right.

“We’re really glad we looked into it,” she said.
Reported by buzz on Tuesday, 09.30.2014 @ 15:44pm reporting number 888-965-8850
Company Calling: Michael alan dirksen
Type of call: Telemarketer
These guys keep calling and they won't shut up you won't take no for an answer don't give them your money there lying scamming no good for nothing .they keep calling and calling and calling and matter what you say they won't let up .don't answer the call .he said if I didn't answer him he was going to turn me in to the authorities believe that?
Reported by Fed up on Thursday, 09.25.2014 @ 12:14pm reporting number 888-257-4509
Company Calling: So called ICS !
Bryan McKay calling to speak to the owner of my contracting company to discuss our OSHA compliance.
Reported by DR on Thursday, 09.18.2014 @ 10:27am reporting number 888-966-7947
Someone from Global credit co. Called saying the a check bearing my s.s.# and name had bounced I asked for the check number, name on the check, date of issue
The woman on the line was rude and threatened me to serve papers on me at work...Their number is 888-435 3095
Reported by Ernesto Barnett on Wednesday, 09.17.2014 @ 16:08pm reporting number 888-435-3095
Company Calling: Global debt collectors
Type of call: Debt Collector
this individual was acting as a Agent Davis/ James Lomax attempting to serve us with legal paper work do not reply any questions she ask
Reported by Toby on Wednesday, 09.17.2014 @ 02:19am reporting number 888-390-0086

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